contrast
20 aprilie 2012” House” culture prevalent today, a variety of electronic commerce also active. And furniture as home shopping in contrast to contrast, consider the need to consider the” big”, also was the rise of online shopping.
A few days ago, according to the online shopping furniture consumers most concerned about initiating questionnaire. The result shows,50% of consumers online shopping furniture not worry as the entity store perfect after sale service, two into consumer concerns about product once problems claims not smooth.
Case
Or entity shop online shopping choice is very difficult
In the vicinity of China World Trade Center white-collar job Miss Wang is an online shopping master, have 5 years experience of Taobao,” start” always” fast accurate.”mother’s day the two day at the computer lost.
” Furniture can not dress shoes don’t fit to send people, if quality problems returned goods very troublesome, it is very expensive.” Originally, Miss Wang has just moved to a new home, is going to buy a pastoral style wardrobe. The mall is expensive, but cheaper things online is a two or three, but be afraid of after sale service, this lets her committed.
” Little women want to buy pastoral style of furniture,office furnitures furniture have online shopping experience friends for some advice. Mainly after sale service?” As in the past is to” cheap” and want to buy the good stuff, finally, Miss Wang decided in the home furnishing website forums for experience to help.
Data
Micro-blog survey of nearly half of consumers to worry about customer service
In fact, as Miss Wang that itch for a try but what consumers are not in the minority. Sina micro-blog survey data show, on the online shopping furniture,43.4% micro-blog users care after sale service, which accounts for nearly half of.
In addition, can provide door-to-door,PC remotes Control installation services, the color picture is consistent with the physical were among the consumers most concerned about the problem of the second, three.