Changsha consumers

20 octombrie 2011

Core tip: a gold ring Changsha consumers only had 4 months break, a gold bracelet Foshan consumers with less than a week off, consumer Miss Su ‘s ring 10 days to fade … … This year, Chow Tai Fook jewelry frequently appear quality problem. The mainland headquarters in Shenzhen Zhou Da Fu is well-known Hongkong jeweler, big brand why frequent quality problems? Chow Tai Fook and how to deal with?

A gold ring Changsha consumers only had 4 months break, a gold bracelet Foshan consumers with less than a week off, consumer Miss Su ‘s ring 10 days to fade … … This year,Water slide
Chow Tai Fook jewelry frequently appear quality problem. The mainland headquarters in Shenzhen Zhou Da Fu is well-known Hongkong jeweler, big brand why frequent quality problems? Chow Tai Fook and how to deal with?

With consumer concerns, a reporter recently undertook investigating, let a reporter unexpectedly, Chow Tai Fook jewelry related departments of mutual shuffle, repeatedly ducked the reporter interviews.

Micro broad consumer grievances

According to media reports, Hunan Changsha as a couple in February of this year in Changsha flat hall bazaar” Chow Tai Fook” counters custom a Mens Ring, worn in only 4 months later, a short for” fracture” off completely; Guangdong Foshan Miss Tang on September 9th in a department store to purchase a” Chow Tai Fook” gold bracelet, less than a week suddenly fracture; and Miss Su in ground king square CTF purchased the CTF2 series 925 Sterling Silver Ring A, wearing 10 days off color.

Reporter investigation found, micro-blog on Chow Tai Fook consumer quality problems more shocking expose.

– October 13th,Plastic wood
one from Fujian Fuzhou consumers said, in Macao in March this year a Chow Tai Fook branch bought bracelet, after the emergence of a fault. The” Connie Ultraman” consumers will be broken bracelet, upload pictures, in order to confirm the not out of thin air;

In October 5th a Shanghai consumer” — a meatball love the way” also complaints: buy July child road through bracelet, not several times is broken, the consumer also upload photos or bracelet;

— in many” similarly afflicted people pity each other.” consumers, the most depressing to be Hubei Wuhan” in the story”, she bought the Chow Tai Fook platinum necklace bought two broken 5 times, looking for a counter manager, the other insists that the product is absolutely no problem, is worn out.

Reporter in micro-blog search found, since this year, microblogging have complained about the Chow Tai Fook jewelry fracture problems have nearly 100 much, really surprising, but, the occupants have complained about the returns to have no credibility, brand.

Face interview mutual kick the ball

Your! This is the reporter visited the Shenzhen major shopping malls, Chow Tai Fook falls under the impression of.

Data shows, Hongkong” Chow Tai Fook jewelry king” Zheng Yutong family owned, at present its jewellery chain of more than 1300 stores. In recent years, the reporter noticed, Chow Tai Fook thousands of gold price than other brands of the price is expensive, sometimes differs 20 yuan to 30 yuan.

Valuable brand gold why would encounter after returned to? In an interview with the Chow Tai Fook service. Chow Tai Fook customer service,Playground equipment customers with goods fade, fracture, generally advise consumers get branch, if consumers trust Chow Tai Fook said, by Chow Tai Fook responsible for testing whether the customer wearing improper, or whether it is the company’s problems. If customers are worn properly, by the customers themselves take the consequences; and if the company, have their own solutions.

Customer service expresses, the media asked customer goods fade, fracture and other related issues, to ask the Chow Tai Fook marketing department Miss Gunn to understand the relevant situation. On Friday, the reporter consulting Gan miss, Miss Gunn says that one thing to ask Miss Chen, unfortunately miss chen is not in the office right. Press for further information to wait until Monday. Yesterday, the reporter interviewed miss, Miss Chen said she no matter, and that have a good contact this lets a reporter interview Wu, Wu told reporters, direct responsibility said: ” not responsible for this matter.” Finally, in the reporter’s question said:” comrade in charge at.”

Chow Tai Fook attitude let a reporter rather confused. Compared with last year in November, Hongkong gold in gold after the burst was lack of reporters were also investigated, then sang actively cooperate with the interview, with a kind of seek truth from facts attitude in dealing with the media and the public to question. Chow Tai Fook face quality problems caused by the crisis of confidence so completely indifferent, this is afraid is not a responsible attitude.



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